1. What we collect
Account information
We collect the account details needed to sign you in and manage your account, such as your name, email address, and login identity provider details.
Payment information
Payments are processed by Stripe. We do not store your credit card details. We receive billing and subscription metadata from Stripe.
Usage information
We store basic usage data such as page counts, balances, job status, and timestamps so the service can operate correctly.
Uploaded files
Uploaded files and generated outputs are stored temporarily to process your request and make the result available for download. They are never used to train AI models.
Cookies and analytics
We use a cookie to keep you signed in, and Google Analytics on our website.
2. How we use it
We use your information to:
- Provide the OCR service and deliver results
- Manage your account, credits, and subscription
- Process payments through Stripe
- Detect and prevent abuse of the Service
We do not sell your personal information.
3. Sharing and service providers
We share information only with providers that run the service for us:
- Cloud hosting
- Stripe, for payments
- Google, for Google sign-in and Analytics
We do not sell your information. We disclose it otherwise only when the law requires.
4. File handling and retention
Uploaded files are stored temporarily for processing and are deleted automatically after a short retention period.
Account and billing records are kept for as long as needed to operate your account and meet legal or financial obligations.
We use standard security measures such as encryption in transit, access controls, and managed infrastructure providers.
5. ChatGPT and Claude
When you use GetSearchablePDF in ChatGPT or Claude, you sign in with your GetSearchablePDF account and allow the assistant to use it. The assistant receives an access token for that purpose only; we never see your ChatGPT or Claude password.
Only the files you attach or choose are sent to us. The files and their searchable versions are deleted 60 minutes after upload. We record page counts, which assistant was used, and whether each conversion succeeded, to charge your page balance and operate the service. We do not receive your conversations.
What the assistant does with a file or result in your chat is covered by OpenAI's or Anthropic's own privacy policy.
6. Your rights and choices
You can ask us to access, correct or delete your information, or delete your account, by emailing us from your account address.
7. Updates and contact
GetSearchablePDF is operated by Superdocs. We may update this policy by posting a revised version on this page.
Questions about this policy can be sent to getsearchablepdf@gmail.com.